When using VIDA

  • In what situations is it recommended to use VIDA?

    VIDA can be used to treat diseases and symptoms that do not require a physical examination for diagnosis. Not all health problems allow diagnostics and virtual treatments, so it is advisable to see the list of symptoms before our appointment to help you. However, for the symptoms described in the list, our doctors will offer you the same medical care you would receive in a physical clinic. That means that, if your doctor considers it necessary, you will receive a prescription.

    Anyone over 16 years old with ID, NIE or passport can use VIDA. In addition, VIDA allows to request medical appointments for children under 16 years of age.

  • Is VIDA a valid assistance service for all types of medical problems?

    No, VIDA is not a valid service for those medical problems that require emergency assistance or a physical diagnosis. Please see our list of symptoms before making an appointment, to make sure our doctors can help you with your problem. If you need more help evaluating your situation, please contact your assigned health center.

    In an emergency, call 112 or go to an emergency center.

  • Can I use VIDA for my health problem?

    We suggest you to make sure that VIDA can offer the right service to your problem before booking and paying your query. To make sure, check our list of symptoms.

  • Can I use VIDA abroad or in different provinces of Spain?

    Yes. You must have your ID on hand, as well as a mobile device that has camera, microphone and speaker. Ensure that you have a good internet connection, and you can make an appointment with your doctor in Spain through VIDA from anywhere in the world.

  • Can I book a meeting for my child?

    Yes. You can make an appointment using your own ID and choosing the option to request a consultation for a child under 16 years. However, if your child is over 16 years of age, you must use your own identification for consultation.

  • How long are the meetings at VIDA?

    Medical consultations at VIDA currently have no time limit.